Your reservation with us should be at the lowest price possible. Should you find a lower rate with the same booking
conditions within 24 hours of your booking, we will match the rate.
Submitting a Claim
Contact us at firstname.lastname@example.org
- Indicate your booking confirmation no. in the subject line
- Provide the URL of the website with the better rate
- Provide a screenshot of the website where the room type and rates for the required dates of your stay
are indicated as avilable.
Gurantee Terms and Conditions
The gurantee applies to confirmed reservations made via www.hotelroyalpenang.com only.Your
Confirmation no. must be submitted to complete the claim.
The following Conditions must apply :
- Same Hotel
- Same Period of stay
- Same room/bed type
- Same currency
- Same stay conditions, including but not limited to advance purchase requirements, day of arrival
requirement, minimum stay requirement, book period, prepayment and deposit requirements
- Same cancellation and amendment policies
- The room must be avaliable for instant confirmation when we validate the claim.
- The "Best Rate Guarentee" does not apply to unpublished rates that are not meant for the general
public. Lower rates avaliable through opaque sites, where the exact hotel is not known until after
booking, are also excluded from the gurantee.
- Our "Best Rate Gurantee" cannot be combined with other offers or promotions.
- We reserve the right to modify, review, append, suspend or terminate the "Best Rate Gurantoo" at